FAQ
Frequently asked questions that are not related to product functionality.
- How do I find my serial number?
- I have a valid license, but received the following error when trying to activate it. "You are attempting to exceed the number of clients permitted to use your license. You should purchase an additional license or release a license..."
- Why can't I activate after system restore?
- Missing Content or Garbled Text when Printing
- TSL (Terminal Server License) limit reached?
- Why does Gaaiho Doc printer sometimes stop responding?
- How to setup Gaaiho PDF Suite 4/5 under a Citrix environment?
- Watermark or conversion issues caused by installing different products successively
- Failed to convert files, and a message says "Gaaiho/Zeon license service is not started"?
- My Gaaiho license became trial and I got "0x20020221" when trying to activate, why?
- Why do I run into "Valid License not found"?
- Why do I get "Exceed the maximum numbers of files and pages/Limit is exceeded" notification?
- What does "0x20022022" mean?
- Why couldn't I sign PDF with Adobe Reader?
- What does error code 6001223 mean?
- Why couldn't I activate the product after cloning the hard drive?
- Why do the margins change after conversion?
- Why are my PPT's hyperlinks not working in PDF after conversion?
- Does Gaaiho Reader support filling out forms? Can the filled forms be saved?
- How to deploy Gaaiho PDF Server?
- I cannot set conversion settings for Driver, what should I do?
- When printing Word file, it prints Letter format to A4 format, what's wrong?
- Why Excel does not respond when I right-click .xls file and try to convert it to PDF?
- How to find the missing Gaaiho toolbar/add-in in Word?
- I run Outlook and then run Microsoft Word 2003, and cannot see Gaaiho icon?
- Does Gaaiho PDF Driver support PostScript language?
- Why my page size is not what I specified in "General Settings > Page Size"?
- Why fonts are wrongly replaced?
- Why the PDF file converted by Gaaiho PDF Driver is bigger than the original file?
- How do I find Gaaiho add-ins in IE11 under Windows 8.1?