Kolas Hemek
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Activity overview
Latest activity by Kolas Hemek-
Kolas Hemek commented,
Hi David, I notice you have also created a ticket in our support system and it is being tracked by an agent. Let's keep our communication there!Brad
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Kolas Hemek created an article,
What does error code 16 mean?
Symptom While trying to activate Gaaiho with a license code, a message shows error code 16 and activation fails. Explanation The license code was disabled and cannot be used to activate software an...
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Kolas Hemek created an article,
The installer has insufficient privileges to access this directory
Symptom While installing a Gaaiho PDF product (usually Gaaiho PDF Suite), a message shows up and reads: "The installer has insufficient privileges to access this directory: C:\Program Files (x86)\Z...
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Kolas Hemek commented,
Hi Ramdas, I assume our reply did not reach you because of a mistake. Please check your mailbox now. Thanks!
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Kolas Hemek created an article,
Failed to convert files, and a message says "Gaaiho/Zeon license service is not started"?
Full Message: "If Gaaiho License Service has not been started, please start it in Services Management, so the product can get the correct license information." There will often be a "Limit is exce...
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Kolas Hemek created an article,
My Gaaiho license became trial and I got "0x20020221" when trying to activate, why?
Symptom: You are 100% percent sure you have activated the product and it has been working properly. All of a sudden, the license status becomes trial and you are no longer able to access the full-f...
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Kolas Hemek created an article,
Why do I run into "Valid License not found"?
Symptom: All of a sudden an error occurs and your conversion stops. A text file then shows up and tells you "Valid license not found" while your license status is perfectly normal. Explanation: ...
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Kolas Hemek created an article,
Auto-deactivation failed when uninstalling product, what do I do?
Solution: When uninstalling Gaaiho PDF Suite 3 or 4, the application will release its license automatically. If auto-deactivation fails during un-installation or you have deleted the folder in whi...
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Kolas Hemek created an article,
Gaaiho PDF Suite/Driver/TSL 4.0 is Up!
Hello everyone, this is Brad at Gaaiho Support. I know it’s been a while, but here we are—Gaaiho PDF 4 is now released and available on our website. However, not all of our PDF solutions fall into ...
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Kolas Hemek created an article,
Why do I get "Exceed the maximum numbers of files and pages/Limit is exceeded" notification?
Full Message: An error prompt: "Exceed the maximum numbers of files and pages allowed to be processed in current time interval." A text file stating "Limit is exceeded" Explanation: H...