Brad Lee

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Activity overview

Latest activity by Brad Lee
  • Brad Lee commented,

    Hi Ramdas, I assume our reply did not reach you because of a mistake. Please check your mailbox now. Thanks!

  • Brad Lee created an article,

    Failed to convert files, and a message says "Gaaiho/Zeon license service is not started"?

    Full Message: "If Gaaiho License Service has not been started, please start it in Services Management, so the product can get the correct license information." There will often be a &quo...

  • Brad Lee created an article,

    My Gaaiho license became trial and I got "0x20020221" when trying to activate, why?

    Symptom: You are 100% percent sure you have activated the product and it has been working properly. All of a sudden, the license status becomes trial and you are no longer able to access the full-...

  • Brad Lee created an article,

    Why do I run into "Valid License not found"?

    Symptom: All of a sudden an error occurs and your conversion stops. A text file then shows up and tells you "Valid license not found" while your license status is perfectly normal. E...

  • Brad Lee created an article,

    Auto-deactivation failed when uninstalling product, what do I do?

    Solution: When uninstalling Gaaiho PDF Suite 3 or 4, the application will release its license automatically. If auto-deactivation fails during un-installation or you have deleted the folder in whi...

  • Brad Lee created an article,

    Gaaiho PDF Suite/Driver/TSL 4.0 is Up!

    Hello everyone, this is Brad at Gaaiho Support. I know it’s been a while, but here we are—Gaaiho PDF 4 is now released and available on our website. However, not all of our PDF solutions fall into ...

  • Brad Lee created an article,

    Why do I get "Exceed the maximum numbers of files and pages/Limit is exceeded" notification?

    Full Message: An error prompt: "Exceed the maximum numbers of files and pages allowed to be processed in current time interval." A text file stating "Limit is exceeded" ...

  • Brad Lee created an article,

    What does error 104 mean?

    If you are getting error 104 during offline deactivation, the incorrect procedure shown below could be the cause: 1. First, the license type becomes "deactivated" after you export the .h...

  • Brad Lee created an article,

    Why can't I activate after system restore?

    Explanation: It might be possible that system restore has deleted the product's license file and damaged the activation module, causing the activation status to become "trial." If you h...

  • Brad Lee created an article,

    What does Add Printer Driver Cause of Failure: 216 mean?

    When you see this error message, please make sure you've installed the correct version of software. It's very likely that you've made a mistake by installing the 32-bit version in a 64-bit OS. The ...