Issue
You received an update prompt but something went wrong in the process, which removed the previous version of Gaaiho. A message then reads: "The installer has insufficient privileges to access this directory: C:\Program Files (x86)\Zeon\Gaaiho\Gaaiho PDF Suite\bin. The installation cannot continue. Log on as administrator or contact your system administrator."
Description
Possible causes are:
- [Most likely]There are some running processes or programs on the system that are hindering the removal of certain files crucial to installation during the update.
- You have a previous version of product that has not been completely uninstalled.
Solution
The Correct Update/ Upgrade Procedure
- When the Gaaiho PDF Updater detects an update, click on "Download" to start the procedure:
- Close the applications mentioned in the box (usually there are only Gaaiho-related applications), and select "Retry" to continue the update:
- Update complete:
- You may now go to "Help" > "License Information" to check your current license info:
What should I do if the update/upgrade failed?
- Restart computer
- Delete the "bin" folder at C:\Program Files (x86)\ZEON\Gaaiho\Gaaiho PDF Suite\bin
- If the old version of Gaaiho PDF has already been removed, just download it from Gaaiho Store and install:
- Since you've already downloaded the update file during the previous update procedure, you can go to "C:\ProgramData\Zeon\Gaaiho\GaaihoUpdate\Gaaiho PDF Suite" and double-click on the update package to start installation;
- If you have the old version on your PC, you may also installed the original version and select "Help" > "Check for Updates" and follow "The Correct Update/ Upgrade Procedure" as shown above.
If this doesn't work, please create a ticket or contact us at support@gaaiho.com
- If the old version of Gaaiho PDF has already been removed, just download it from Gaaiho Store and install:
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