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Failed to update/ upgrade to the latest version with Gaaiho PDF Updater.

Alex Cheng
  • Updated

Symptom

You received an update prompt but something went wrong in the process, which removed the previous version of Gaaiho. A message then reads: "The installer has insufficient privileges to access this directory: C:\Program Files (x86)\Zeon\Gaaiho\Gaaiho PDF Suite\bin. The installation cannot continue. Log on as administrator or contact your system administrator."

Explanation

Possible causes are:

  • [Most likely]There are some running processes or programs on the system that are hindering the removal of certain files crucial to installation during the update.
  • You have a previous version of product that has not been completely uninstalled.

The Correct Update/ Upgrade Procedure

  1. When the Gaaiho PDF Updater detects an update, click on "Download" to start the procedure:


  2. Close the applications mentioned in the box (usually there are only Gaaiho-related applications), and select "Retry" to continue the update:


  3. Update complete:


  4. You may now go to "Help" > "License Information" to check your current license info:

 

What should I do if the update/upgrade failed?

  1. Restart computer
  2. Delete the "bin" folder at C:\Program Files (x86)\ZEON\Gaaiho\Gaaiho PDF Suite\bin
    1. If the old version of Gaaiho PDF has already been removed, just download it from Gaaiho Store and install:


    2. If the desired version cannot be found, installed the original version and select "Help" > "Check for Updates" and follow "The Correct Update/ Upgrade Procedure" as shown above.


      If this doesn't work, please contact us at support@gaaiho.com

 

 

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