Why couldn't I activate the product after cloning the hard drive?

Issue

Unable to activate the Gaaiho PDF products after cloning the hard drive.

Description

We understand that hard drive cloning could be convenient, but our software activation mechanism forbids activating on a cloned HDD. We are sorry for any inconvenience caused.

Solution

For DocuCom Users

If you have done cloning a HDD and wish to use the product, please run the attached "Remove Tool" to clean up the HDD and then try to activate again. For detailed instruction please see below:

1. Deactivate DocuCom (skip if it's not yet activated)
2. Uninstall DocuCom*
3. Reboot the computer
4. Go to the path "%SystemDrive%/Documents and Settings/All Users/Application Data;" or in Windows 7 or Windows Vista, go to "%SystemDrive%/ProgramData," delete the folder titled "Zeon"
5. Install DocuCom

If you cannot uninstall DocuCom via normal procedure (Control Panel > Programs > Uninstall a Program, and find "DocuCom PDF Gold". Click "Uninstall" and proceed), please use the attached Remove Tool (replacing step 2*).

For Gaaiho User

The same method doesn't apply to Gaaiho PDF products. Please raise a ticket in the support system or send an e-mail to support@gaaiho.com.

For more information on activation/deactivation, please click the link below.
Category: Activation/Deactivation and Trial