For users of Perpetual or Rental license, there are several common causes which unable you to deactivate via normal means (i.e. click the “Deactivate” button) anymore:
- Product removal without deactivation
- A tragic computer breakdown
- OS upgraded/reformatted/re-installed without deactivation
Without proper countermeasure, this will freeze a copy of your license and will no longer be available. Don’t worry, please refer to the solutions below:
- The Fastest Way: Deactivate online
Please follow the instructions and clean your activation records online. After the clean up, the operation will affect all the previously activated licenses up until before this clean up. and you will need to re-activate them once more. This solution is suitable for those who only have a few copies or with too many unusable license copies; otherwise, please contact our support (the second way, right below).
1. Every serial number can only be deactivated online twice
2. Online deactivation is irreversible. If you need assistance, please contact our technical support team
- Slower but equally effective: find us
Submit a ticket at support.gaaiho.com along with the serial number (or any info that might help us find it) and a brief description. During our working hours, we will get to your request as soon as possible.